Skip to main content

Billing

Welcome to the Billing FAQ that lists the common questions relating to your PlayCanvas subscription.

Does my subscription auto-renew?​

Yes. Once you subscribe to the Personal or Organization plan, payment will automatically be taken on a monthly basis, on the day of the month when you first subscribed.

How do I cancel my subscription?​

You can cancel your plan subscription at any time.

  1. Visit your Account page.
  2. Scroll down to the 'Current Plan' section.
  3. If you have Personal showing here, hit 'Cancel' to cancel it.
  4. Hit 'OK' in the CANCEL PLAN dialog.
  5. Also in the 'Current Plan' section, you will see a list of your Organizations.
  6. For each Organization listed, click its icon to visit its Account page.
  7. Scroll down to the 'Current Plan' section.
  8. If you have Organization showing here, hit 'Cancel' to cancel it.
  9. Hit 'OK' in the CANCEL PLAN dialog.

Once your subscription is cancelled, you will not be billed again unless you resubscribe.

note

When you cancel your subscription, it will not revert to the free tier immediately. Instead, this will happen at your next billing date. If between the time you cancel and your next billing date you decide you would like to continue your subscription, just return to your Account page and hit 'Resume'.

What happens to my published apps when I cancel my subscription?​

Your published apps will be completely unaffected if you cancel your subscription.

What happens to my private projects when I cancel my subscription?​

Your private projects will become locked (inaccessible) when you cancel your subscription. To unlock them, you have two options:

  1. Resubscribe to a plan.
  2. Make the projects public.

How do I receive invoices?​

Invoices for monthly subscriptions are emailed to the owner of the subscribed account on the monthly billing date. The subject line for these emails begins with "Your receipt from PlayCanvas Ltd".

tip

If invoices are not reaching your inbox, please check your spam folder.

Where can I find my billing history?​

Your historical invoices are available to download on playcanvas.com. Visit your account page and scroll to the Invoices section. You should see something similar to this:

Billing History

How do I update my details on my invoices?​

You may want to edit certain details that appear on your invoices such as:

  • Billing Name
  • Billing Address
  • Tax ID

To do this, visit the account page for your subscribed account (remembering that Organizations have their own account page). Navigate to the Billing Info section and hit the Edit link. Fill out the payment details form and hit 'PAY NOW'.

note

While the button says 'PAY NOW', editing the details of an existing subscription will not trigger a payment straight away. You will be billed as normal on the next billing date and the invoice will show the updated details.

How is billing for Organization accounts calculated?​

The day you subscribe to an Organization account is your monthly billing date. So if you subscribe on 10th July, you will be billed on that date with subsequent billing dates as 10th August, 10th September and so on.

The Organization plan allows you to add and remove seats at any time. When seats are added or removed, it is important to understand that this will increase or decrease the cost of your plan. However, this change in cost is not accounted for immediately when the number of seats is changed. Instead, it is accounted for at the next billing date.

Example​

Imagine the following sequence of events:

  • A user signs up for a 1-seat Organization plan on 10th May.
  • The user then adds 1 seat on 20th June.
  • The user removes 1 seat on 20th August.

The billing events from May to October will be as follows:

  • 10th May: $50
  • 10th June: $50. The plan has 1 seat and no changes were made to the plan in the previous month.
  • 10th July: $100 + $50 x 20/30 = $133.33. The user has two seats on this billing date so is charged 2 x $50 for the upcoming month. One of these seats was added on 20th June and the use of that seat between 20th June and 10th July must now be accounted for. Since this period is 20 days of the 30 days between the two billing dates, $50 x 20/30 is added to the bill. In other words, seats that are added or removed are accounted for ‘pro-rata’ on the next billing date.
  • 10th August: $100. The plan has 2 seats and no changes were made to the plan in the previous month.
  • 10th September: $50 - $50 x 21/31 = $16.13. The users has one seat on this billing date so is charged $50 for the upcoming month. A seat was removed on 20th August so it was only used for 10 of the 31 days between billing dates. Since the user paid $50 for that seat on the previous billing date, they are due a refund for the unused 21 days. So $50 x 21/31 is subtracted from the bill.
  • 10th October: $50. The plan has 1 seat and no changes were made to the plan in the previous month.

How can I contact PlayCanvas about billing?​

If your question about billing is not answered on this page, please email billing@playcanvas.com.